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📦 Return & Exchange Policy – Haven Boutiques

Last updated: 04/20/2025

At Haven Boutiques and Multi-Services, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make it right. Please review our return and exchange policy below.

🔄 Returns

We accept returns within 14 days of the delivery date for eligible items.

To be eligible for a return:

• Your item must be unused, unworn, and in the same condition that you received it.

• It must be in its original packaging with tags still attached (if applicable).

• You must provide proof of purchase (order number or receipt).

Non-returnable items include:

• Wigs and hair extensions (for hygiene reasons)

• Intimates, swimwear, and undergarments

• Sale or clearance items

• Gift cards or digital products

• custom products

🔁 Exchanges

We’re happy to exchange items if:

• The item is defective or damaged upon arrival.

• You received the wrong item or size.

Please contact us within 7 days of receiving your item to request an exchange.

📩 Email: info@haven-boutiques.com

💸 Refunds (if applicable)

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original method of payment within 5–10 business days.

Note: Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return was due to our error.

🚚 Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged

• You received the wrong item

We recommend using a trackable shipping service or purchasing shipping insurance.

📝 How to Start a Return or Exchange

1. Email us at info@haven-boutiques.com with your order number, reason for return, and any photos (if applicable).

2. Wait for return authorization before sending the item.

3. Ship your item to the address we provide.

❗Important Notes

• Unauthorized returns may be rejected.

• We reserve the right to deny any return that does not meet the above conditions.

• If an item is returned worn, used, or damaged, we may refuse a refund or issue store credit instead.

Thank you for shopping at Haven Boutiques. We truly appreciate your support and will do our best to ensure a smooth return or exchange process!