❓ Frequently Asked Questions (FAQ)
Last updated: [Insert Date]
Welcome to the Haven Boutiques FAQ page! Below you’ll find answers to some of the most common questions we receive from our customers.
🛍️ ORDERING & SHIPPING
Q: How do I place an order?
A: Simply browse our shop, add your favorite items to your cart, and check out using our secure payment options. You’ll receive a confirmation email after your order is placed.
Q: Where do you ship to?
A: We currently ship within the United States locations. You’ll see shipping options at checkout.
Q: How long does shipping take?
A: Orders typically ship within 2–4 business days, and delivery takes 5–10 business days, depending on your location.
Q: How much does shipping cost?
A: Shipping rates vary based on your location and order size. Free shipping is available for some orders (U.S. only).
🎁 PRODUCTS
Q: Are your wigs and hair extensions human hair?
A: Yes! We offer 100% human hair wigs and bundles, as well as premium synthetic options. Each product description will indicate the type of hair.
Q: Do you sell glue less wigs?
A: Absolutely! Many of our lace wigs are glue less and beginner-friendly, making them perfect for easy, everyday wear.
Q: How do I choose the right wig or bundle?
A: We have a Wig Guide coming soon! In the meantime, feel free to email us at [your email] for personalized suggestions.
🔁 RETURNS & EXCHANGES
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused, unworn items. Please visit our Return & Exchange Policy for full details.
Q: Can I exchange an item?
A: Yes! We accept exchanges for incorrect sizes or damaged items. Please contact us within 7 days of receiving your order.
💳 PAYMENTS
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and Shop Pay.
Q: Is your site secure for payments?
A: Yes! Our website is SSL-secured, and we use trusted third-party processors to handle all payments safely.
🧼 CARE & MAINTENANCE
Q: How do I care for my wig or extensions?
A: Gently wash with sulfate-free shampoo, use a wide-tooth comb, and air dry when possible. You’ll receive care instructions with your order!
Q: Can I dye or bleach the hair?
A: Yes – our 100% virgin human hair can be dyed or bleached. We recommend doing a strand test or consulting a professional.
📩 SUPPORT
Q: How do I contact customer service?
A: Email us anytime at info@have-boutiques.com. We typically respond within 24–48 hours (Monday–Friday).
Q: Do you have a phone number?
A: We currently offer email support only, but a live chat feature is coming soon!
💬 Still have a question?
We’re always here to help! Reach out via our Contact Us page or email us directly at info@haven-boutique.com.