Last Updated: July 2026
At Haven Boutique & Multi-Services, we take pride in the quality of our products and the service we provide. If you are not completely satisfied with your purchase, we are here to help.
Please read our policy below to understand your options for returns, exchanges, and refunds.
1. Boutique Products & Physical Merchandise
Return Window
We accept returns for eligible boutique items within 15 days of the original purchase date (or delivery date for shipped orders).
Item Eligibility
To be eligible for a return or exchange, items must be:
In new, unused, and unworn condition.
In their original packaging with all original tags attached.
Accompanied by a valid receipt or proof of purchase.
Non-Returnable Items
For hygienic, safety, and operational reasons, the following items cannot be returned or refunded:
Final sale / clearance items.
Opened personal care or wellness items.
Custom-ordered or personalized goods.
Gift cards.
2. Multi-Services & Digital Products
Completed Services: Payments for professional services, legal support memberships, and administrative solutions are final once work has commenced or services have been fulfilled.
Service Cancellations: If you need to cancel a scheduled service appointment, please notify us at least 24 hours in advance for a full refund or rescheduling.
Digital Content: Downloadable media and digital tools are non-refundable once delivered.
3. How to Initiate a Return
Contact Us: Reach out to us at info@haven-boutiques.comwith your order number and reason for the return.
due to our error (e.g., damaged or incorrect item).
4. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed back to your original payment method within [e.g., 5–7] business days.
Store Credit: Store credit or exchange options are available upon request.
5. Damaged or Defective Items
If you received a damaged, defective, or incorrect item, please notify us within 48 hours of receiving your package so we can make it right at no additional cost to you.
